Forum Discussion

Linda2024's avatar
Linda2024
Member
1 year ago
Solved

Read only access to AccountRight offline company file after subscription cancellation

We will no longer need our MYOB AccountRight Live Plus Recurring Subscription in the near future as our head company has implemented an ERP that we will be required to use. I am getting conflicting ...
  • kamleshk1's avatar
    kamleshk1
    2 months ago

    There are few options but i need to know which path you want to take!

     

    1. Can restore this data, remove the serial number and renew subscription for AR Plus or premier.
    2. Can restore the data in read only mode in desktop version for AR plus or premier and use information only for reports. 
    3. Let me know which one is your intention 

    '

Linda2024's avatar
Linda2024
Member
1 year ago

Hi Doreen

Thanks for your quick response.  

As I said, I have numerous backups of my file.  And it is by no means clear from the information provided by MYOB that I will still be able to access my data and produce reports.  

I was told today over the MYOB help line that I would no longer be able to open and see the data or produce reports from these offline files once 30 days after cancellation had elapsed.

Furthermore, the link you have provided tells you to download all your data to .txt or .csv file and to print reports.  It gives no indication that you can still open and use your offline files (read only is fine).

I need to be certain that I can access this historical data in a useable format (not a .csv file or general ledger report).

Are you able to provide a link to the MYOB website where it says that Accountright Live Plus former clients can open an old offline file after cancellation, review transactions and prepare reports (no new data entry required) bascially forever?  

Thanks

Linda

kamleshk1's avatar
kamleshk1
Contributing User
3 months ago

If you have MYOB AR Plus , Premier or any version which can be accessed over desktop, the read only backup copy can be made to be fully accessible as at when you require. There is a process that you need to work with and it will incur some costs. This can even be done after years, should you intend to use this file.

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