Restore offline backup support for AccountRight.

My concern is not only about temporary access to MYOB during an outage. It is about what would happen if MYOB suffered a major system failure, cyberattack or data corruption event and some or all of our company data could not be recovered.

If customers are no longer permitted to create and retain their own complete, independently restorable backups, where does responsibility lie if MYOB’s managed copies also fail?

Would MYOB accept liability for the cost of reconstructing lost accounting, payroll, customer, supplier and transaction records? Or would customers still be told that they were responsible for maintaining their own records, despite MYOB having removed the practical means of maintaining a complete backup?

This appears to create a serious gap in business continuity and disaster recovery. Businesses should not have to rely on a single provider and a single backup environment for critical financial records.

Even the best cloud systems can experience outages, cyberattacks, account-access problems, accidental deletion or data corruption. An independent backup is not a rejection of cloud technology—it is an additional layer of protection.

MYOB should clearly explain:

• what recovery guarantees apply if its systems are compromised or data is lost;
• how long backups are retained and whether customers can request restoration from specific dates;
• what liability MYOB accepts if customer data cannot be recovered; and
• how businesses are expected to meet their record-retention and disaster-recovery responsibilities without access to an independent, restorable MYOX backup.

Customers should be given the choice to maintain their own backups. Restoring this capability would protect both MYOB and its customers and would bring AccountRight back into line with sensible business-continuity practices.