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MandMak's avatar
MandMak
Contributing Cover User
6 years ago

Restoring Company File - Error Message when uploading Company File

Hi    I am using the new Cloud based - AccountRight Plus AU 2018.3   At some point in the last year, my Company File Name was changed to include a year "2018" and I have been trying to change it ...
Error
Restore Company File
  • Haydes's avatar
    Haydes
    6 years ago

    Hi MandMak 

     

    Thanks for confirming this, this is what I mentioned before with the Recently opened list.

     

    As a small note it won't change the Shortcut link on the Recently Opened list, you can right click the shortcut and choose "Remove from list" and the next time you open the file it'll re-create the shortcut.

     

     

    What I suggest doing this:

    1. Right Click the name listed here
    2. Choose Remove from List
    3. Once removed go to: Open > Online
    4. Sign in here and open the datafile (This should show the correct name)

     

    Once re-opened, try closing and re-opening to see if this now shows up correctly in the list.

MandMak's avatar
MandMak
Contributing Cover User

Hi Hayden

 

Thanks for the reply, but I had already tried that. My Company Name (under settings -> Company Info) has been correct all along, the Company File does not use the same name. Aside from that...I did try changing that Company Name in settings, and confirming it, but it made no difference.

 

Have you any other suggestions?

 

Thanks

 

Mandy

Haydes's avatar
Haydes
MYOB Product Team
6 years ago

Hi MandMak 

 

Could you let me know where the Company Name is not displaying correctly? This can help narrow down what to look into.

  • MandMak's avatar
    MandMak
    Contributing Cover User
    6 years ago

    See attachment for details. 2 Pages - hopefully that makes it a bit clearer.

    • Haydes's avatar
      Haydes
      MYOB Product Team
      6 years ago

      Hi MandMak 

       

      Thanks for confirming this, this is what I mentioned before with the Recently opened list.

       

      As a small note it won't change the Shortcut link on the Recently Opened list, you can right click the shortcut and choose "Remove from list" and the next time you open the file it'll re-create the shortcut.

       

       

      What I suggest doing this:

      1. Right Click the name listed here
      2. Choose Remove from List
      3. Once removed go to: Open > Online
      4. Sign in here and open the datafile (This should show the correct name)

       

      Once re-opened, try closing and re-opening to see if this now shows up correctly in the list.

      • MandMak's avatar
        MandMak
        Contributing Cover User
        6 years ago

        Perfect! Thanks Hayden, you're a gem!

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