Forum Discussion

rjlo's avatar
rjlo
User
2 years ago
Solved

Restoring Company File - Error Message when uploading Company File

Hi, since moving to AR 2023.4, I've been unable to restore my MYOB file online.  I get either:   1. The connection to the server was lost. Please check that the serve is on and connected to the net...
  • rjlo's avatar
    rjlo
    2 years ago

    Hi Doreen_P, 

     

    The problem is resolved, but it involves a new message.  It indicates that another user is currently using the file.  When I acknowledge this message that user will be logged out, the restore process continues and completes.

     

    The only other user involved is me, so the process appears to close the open MYOB file and then perform the restore.  

     

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi rjlo 

 

Please do let us know if you were able to restore your company file successfully. We'll be more than happy to assist you with this.

 

Best regards,

Doreen

rjlo's avatar
rjlo
User
2 years ago

Hi Doreen_P, 

 

The problem is resolved, but it involves a new message.  It indicates that another user is currently using the file.  When I acknowledge this message that user will be logged out, the restore process continues and completes.

 

The only other user involved is me, so the process appears to close the open MYOB file and then perform the restore.