Server Backups
Hi Mike_MYOB In this post you mentioned the Server Backup Retrieval service. Several users have posted that when they tried to secure such a backup, they were advised by support that no such se...
Forum Discussion
Hi Doreen_P
Thank you for your reply and explanation. Odd, given most online files in use are now AR2026.6 or higher.
If an online file is AR2026.7, and due to your policy re offline file, you will not provide an AccountRight Server Backup Retrieval in SQLCE format:
- can you provide a backup in SQL format (or Azure), or
- can you provide the online file in a .bacpac format
Client needs a copy of a large online file for specialist purposes, and not simply for accessing offline.
Regards
Gavin
Hi gavin12345,
Thanks for explaining that the client needs a working copy for specialist purposes, rather than simply to open offline. At this stage, MYOB can’t provide an AccountRight 2026.7 online file as a SQL, Azure or .bacpac database. Online backups are retained in the MYOB cloud and aren’t available as downloadable raw database files. The older Server Backup Retrieval process uses the SQL-CE format for supported offline backups, so it isn’t an alternative format for this online file. The next step would be to identify the specific data the specialist needs and export that from the live file. Our support team via Contact Us page can help confirm what’s available for the required use case.
Cheers,
Doreen
