SIGN IN CHNAGES/PROBLEMS

It would be useful to at least provide your customers with some warning of the changes you make.

Our IT and LAN environment is complex and very secure.  We use the latest technology available, and the fastest internet connection, with backup mobile connections, not Optus!

I'm an IBM mainframe and Cisco engineer, so I know a thing or two about configurations.  What you have implemented is old-fashioned verification methods that just slow down the process.  

IN TYPICAL MYOB SUPPORT FASHION, YOUR REPLY SIMPLY MEANS NOTHING WILL ACTUALLY BE DONE TO CORRECT ANY PROBLEMS.

Can't wait to be completely rid of this **bleep** software.

Hi Louise_xoz,

Thank you for your post.

We understand your concerns and frustration regarding the recent changes to MYOB's login procedures and the decrease in the login function's speed. We apologize for any inconvenience this has caused you. Regarding the changes with log-in, this is due to the amount of feedback we received regarding data security. This is typically made to provide a more secure environment for your data. While these changes may seem inconvenient at first, they are aimed at ensuring the safety and privacy of your information. For more information regarding this, kindly refer to our Community forum post: Update - Improved security 2FA changes.

In terms of the slow login function, this can be caused by various factors, and I recommend checking your computer, using a different internet connection, and clearing your AccountRight cache.

Your feedback is valuable to us, and we appreciate your patience and understanding in this matter. If there's anything we can do to assist you, please feel free to let us know.

Cheers,

Princess

Hi Louise_xoz,

Thank you for your response.

We understand the importance of communication when implementing changes in our software services. Your comments about providing advance notice of changes are valuable, and we'll certainly take it into consideration as we strive to improve our customer experience.

Regarding the slow login function, there's no incident report about this matter, but we'll surely escalate these comments to the relevant team to investigate further. We appreciate your feedback, and it plays a critical role in improving our services. Please feel free to reach out if you have any further suggestions or concerns. We're here to help.

Thank you for your understanding.

Cheers,

Princess

Hi Louise_xoz,

Thank you for your response. I'm truly sorry to hear about your frustration and dissatisfaction with our support response. I understand your concerns and want to assure you that we take your feedback seriously. Our goal is to provide you with the best possible support and assistance, and I apologize if it hasn't met your expectations.

Thank you for your patience and understanding.

Cheers,

Princess

Not solved.

Hi Louise_xoz,

Thank you for your response.

We understand your frustrations in this matter, and we appreciate your understanding. Please don't hesitate to reach out if you need help in the future. We're here to help.

Cheers,

Princess

Still waiting for the unresponsive MYOB support....Don't hold your breath.

Hi Louise_xoz,

Thank you for your post and welcome to the Community Forum. 

We apologize for the inconvenience you have experienced. We understand your frustration, and this is not an experience we want to provide our customers with. We strive hard to provide a seamless experience for our clients. Regarding your concern about changes in signing in MYOB, if you are experiencing manually entering your email address and a password every time you log in to your account and will not save your login details, we have updated our security for MYOB logins recently. This is the reason you were asked to enter your email every time you log in to your account even if you ticked the "Remember this device for 30 days". Also, it may be prompt more frequently if additional authentication is required, Rest assured; this is set up for additional security. You can check out this link for the update and more information. 

With regards to the slow login function, this can be caused by various factors, and we recommend checking your computer, using a different internet connection, and clearing your AccountRight cache. Or you may consider the size of your file, to improve the performance. 

If you need further assistance with this, please feel free to post again. We are happy to help. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

The problem is twofold.

1.  Starting the program the splash screen appears, then select the company file, then nothing happens, the sign-in disappears, and after 5 mins the main splash screen re-appears.

2.  Choose company NAME FILE AGAIN, AND THE SAME DELAY OCCURS.  tHEN ONE OF TWO SCREENS APPEARS, BOTH DIFFERENT - asking for email and password.

I suggest you check your sign-in credentials & requirements again.

Sloppy caching at your end.

FYI - we run an extremely complex  & secure SAP mfg system on very powerful servers, connected to a high-speed fibre backbone to the web.    I'm also an IBM mainframe and Cisco engineer.  The problem isn't at our end.  The only we ever have is using your applications.