SIGN IN CHNAGES/PROBLEMS
While I certainly don't expect any worthwhile response to this post, as is keeping with the tardy and horrific support we all "receive." 1. Why has MYOB changed the login procedures to Account R...
Forum Discussion
It would be useful to at least provide your customers with some warning of the changes you make.
Our IT and LAN environment is complex and very secure. We use the latest technology available, and the fastest internet connection, with backup mobile connections, not Optus!
I'm an IBM mainframe and Cisco engineer, so I know a thing or two about configurations. What you have implemented is old-fashioned verification methods that just slow down the process.
Hi Louise_xoz,
Thank you for your response.
We understand the importance of communication when implementing changes in our software services. Your comments about providing advance notice of changes are valuable, and we'll certainly take it into consideration as we strive to improve our customer experience.
Regarding the slow login function, there's no incident report about this matter, but we'll surely escalate these comments to the relevant team to investigate further. We appreciate your feedback, and it plays a critical role in improving our services. Please feel free to reach out if you have any further suggestions or concerns. We're here to help.
Thank you for your understanding.
Cheers,
Princess
IN TYPICAL MYOB SUPPORT FASHION, YOUR REPLY SIMPLY MEANS NOTHING WILL ACTUALLY BE DONE TO CORRECT ANY PROBLEMS.
Can't wait to be completely rid of this **bleep** software.
Hi Louise_xoz,
Thank you for your response. I'm truly sorry to hear about your frustration and dissatisfaction with our support response. I understand your concerns and want to assure you that we take your feedback seriously. Our goal is to provide you with the best possible support and assistance, and I apologize if it hasn't met your expectations.
Thank you for your patience and understanding.
Cheers,
Princess
Not solved.
