Forum Discussion

JoanneMcG's avatar
JoanneMcG
Trusted Cover User
5 months ago
Solved

Stuck in back up mode

My Myob is stuck in back up mode - is someone able to help me get this fixed up this evening? thank you
  • Princess_R's avatar
    Princess_R
    5 months ago

    Hi JoanneMcG,

     

    Sure thing, I’ve taken care of it for you! Your file’s been reset, so you can dive back in now. Everything’s set. If this pops up again, you can also reach out through our live chat with MOCA, our virtual assistant.

     

    Cheers,

    Princess

Luke1882's avatar
Luke1882
Cover User
4 months ago

I've just had the same problem. Anyone able to help from the back end to reset? Need access on 22nd Sep to process payroll. Thank you

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 months ago

    Hi Luke1882,

     

    Thanks for flagging this one with us. Sounds like your file's gotten itself stuck in backup mode. Bit of a pain, I know. Hopefully, you'll be all set in time to sort out payroll on the 22nd. We've run a script over your file which should get things back on track for you. 

     

    If it's still being stubborn, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount so the team can give it a closer look and reset things from the back end if needed. 

     

    Regards,

    Sai

     

    • Luke1882's avatar
      Luke1882
      Cover User
      4 months ago

      Thanks Isaiah_C​ 

       

      That did the trick. Appreciate your help.

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