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cnorth's avatar
cnorth
Member
1 year ago

Stuck in Backup

I can not open a file due to it saying:   Backup in progress This company file is currently backing up. You can sign ion once backup is complete.   The file is still stuck in backing up. Can so...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi cnorth,

 

A file being stuck during a backup can happen sometimes. To fix it, we just need to run a quick script over the file.

 

The best way to get that sorted is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Let them know the file's stuck in backup mode, and they'll take care of it for you.

 

Regards,

Sai

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