Stuck in Backup
I can not open a file due to it saying: Backup in progress This company file is currently backing up. You can sign ion once backup is complete. The file is still stuck in backing up. Can so...
Forum Discussion
Hi cnorth,
A file being stuck during a backup can happen sometimes. To fix it, we just need to run a quick script over the file.
The best way to get that sorted is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Let them know the file's stuck in backup mode, and they'll take care of it for you.
Regards,
Sai
