Stuck in Backup
Hello, we are currently unable to access a MYOB file. It appears to be stuck in the backup process. Although the most recent backup seems to have completed successfully, it still gives us the message...
Forum Discussion
Hi OliviaConlon,
That's definitely not ideal when the file reckons it's still backing up even though it's clearly done. I had a quick look on my end, but you've got quite a few products showing under your account, so I'm not 100% sure which file's playing up. So the quickest way to get this sorted is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can check the exact file and run a script in the background to bump it out of that stuck back state.
Regards,
Sai
Hi Sai
I have the same problem.
Could you please check and fix?
