Forum Discussion

OliviaConlon's avatar
OliviaConlon
Member
6 months ago

Stuck in Backup

Hello, we are currently unable to access a MYOB file. It appears to be stuck in the backup process. Although the most recent backup seems to have completed successfully, it still gives us the message...
paulas's avatar
paulas
Experienced User
19 days ago

Our file is also stuck in back up mode - help please?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    18 days ago

    Hi Paulas, 

     

    Thanks for reaching out. I’ve had a look at the files linked to this email address, and everything appears active. If that “backup in progress” is still ongoing on your end, it’s best to contact our support team so they can take a closer look. You can either lodge a ticket through My Account or start a live chat with MOCA, our virtual assistant.


    Regards,
    Genreve 

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