Hello, I recently made a batch payment via a bank file to multiple suppliers.
One of the payments was returned due to invalid bsb number. I have corrected the supplier banking details in the card file.
Can you please advise how should I record this returned payment, as I need to organise another payment to that supplier? I use myob account right, desktop version.
Thank you
Hi Valy,
Thanks for posting. That's a tricky one! I’d delete the returned payment, then create a fresh bank file just for that supplier and re‑do their payment. You can also visit our help article Making electronic payments for more information.
Regards,
Earl
Hi Earl, thanks for the reply. The original electronic payment was a batch payment and already processed through the bank. I am unable to delete the electronic payment without affecting the other suppliers.
Could you please confirm the correct procedure in this situation? I have already recorded the returned funds through Receive Money allocated to Accounts Payable, however this has not reopened the original invoice.
What is the correct way to reverse only the failed supplier payment while keeping the rest of the batch intact?
Hi Valy,
I can see how deleting and remaking the electronic payments can be worrying. You’re right that deleting and recreating an Electronic Payment in AccountRight only changes things in MYOB; it doesn’t talk back to the bank or undo anything that’s already gone through there, it just rebuilds the batch in the file. The only catch is if that EP has already been reconciled to a bank withdrawal; changing it means you’ll also need to tidy up the bank rec. For more details on this option, this help article steps through it: https://www.myob.com/au/support/myob-business/banking/electronic-payments/changing-or-fixing-electronic-payments?productview=Browser
Regards,
Genreve
