Hi! Just got an update and is now resolved on my end, hope this help. :)
I feel like we should be getting at the very least a discount on our next month's subscriptions, if not a free month. This issue has been ongoing for weeks now and it's costing us all a lot more processing & admin time to work around it.
Hi MT-HSP and wendyb_eai,
We totally get how annoying this ongoing problem must be, and we're really sorry for all the hassle it's caused. The Product team is on it and doing their best to fix the issue. While we can't give you an exact date for the next AccountRight update, we assure you that the fix will definitely be included in the next release. We've logged your account and made a note of your feedback in the ongoing case. Thanks for your patience.
Cheers,
MYOB
yeah, see, this doesn't mean anything to us at this point. What you're saying is just words. I was already told 2 days ago that my account had been flagged as affected so telling me that you've done that today just suggests to me that this is not an actual procedure that happens. You're just saying words that don't mean anything. The next update could be months away. We need a solution now. Small business is hard enough in the current economic environment without having to pay more for a product that isn't working how it should be working. Don't bother replying. Just release the next update already (or roll back the last one and delay the April price increase!!!)
100 PERCENT Agree with you! Its frustrating and I'm over it, my staff are complaining and I'm about to do my nut with MYOB! Sick to death of paying more & more for MYOB when its getting worse and worse. The support is pathetic and being told we are working on it is JUST NOT CUTTING IT now - its been a couple of weeks with NO positive outcome.
Same issue here, it is so frustrating, why can't it be rectified sooner rather than later. When entering large amounts of data the TAB key not working makes the job take a lot longer
