Forum Discussion

Kezza22's avatar
Kezza22
Member
1 year ago
Solved

The company file is currently backing up. You can sign on once the backup is complete.

Good Morning,

 

I cannot log into my company file due to the following:

The company file is currently backing up. You can sign on once the backup is complete. 

 

Please provide solution ASAP. I obviously need to access my file.

 

Thanks.

browser
  • Shella_A's avatar
    Shella_A
    1 year ago

    Hi Kezza22

     

    I get how urgent this needs to be resolved, and I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

     

     

    Kind regards,
    Shella

3 Replies

Replies have been turned off for this discussion
  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi Kezza22

     

    That's great to hear! If you need any more help, feel free to reach out.

     

     

    Cheers,

    Shella

  • Kezza22's avatar
    Kezza22
    Member
    1 year ago

    Thank you Shella. I'm able to log in now. 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi Kezza22

     

    I get how urgent this needs to be resolved, and I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

     

     

    Kind regards,
    Shella

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content