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Kezza22's avatar
Kezza22
User
22 days ago
Solved

The company file is currently backing up. You can sign on once the backup is complete.

Good Morning,

 

I cannot log into my company file due to the following:

The company file is currently backing up. You can sign on once the backup is complete. 

 

Please provide solution ASAP. I obviously need to access my file.

 

Thanks.

browser
  • Shella_A's avatar
    Shella_A
    22 days ago

    Hi Kezza22

     

    I get how urgent this needs to be resolved, and I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

     

     

    Kind regards,
    Shella

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  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    22 days ago

    Hi Kezza22

     

    I get how urgent this needs to be resolved, and I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

     

     

    Kind regards,
    Shella

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        20 days ago

        Hi Kezza22

         

        That's great to hear! If you need any more help, feel free to reach out.

         

         

        Cheers,

        Shella

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