Forum Discussion

angeaw's avatar
angeaw
Member
3 months ago

The serial number entered can't be used to activate AccountRight Standard 2025.11 files

I upgraded my offline file recently and then chose to open upgraded file, receiving the message 'Error 'You have reached the transaction limit of your company file'   I submitted a support request ...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
3 months ago

Hi angeaw,

 

Thanks for sharing all that detail. That "serial number can't be used" message usually pops up when the file and the licence don't quite match (for example, wrong product level, wrong version, or the file needs a fresh licence refresh from our end). I've had a look and can see you've already got an existing support case open for this. Since the serial number and activation issue needs to be checked on the back end, it's definitely one for our support team to dig into properly and get sorted for you.

 

Regards,

Sai

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