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Dylemma's avatar
Dylemma
Experienced Cover User
2 months ago
Solved

Thumb Drive Backup?

Why can't I backup my MYOB Accountright file to a thumb drive this morning?  It just updated to the new 2026.2.1.5 version and suddenly, no ability to back up to a thumb drive...it want's to back up ...
  • SupportNoteGuy's avatar
    SupportNoteGuy
    2 months ago

    Hi Dylemma​ - thanks for your question.

     

    There's a new preference you can set which controls whether you want to use online or offline backups.

     

    Go to the Setup menu > Preferences > Security tab, then select the preference Enable Offline Backups and Restore. Click OK and you're done!

    I hope this helps!

     

    You can learn more about online and offline backups in this help topic: Backing up and restoring company files.

     

    Adrian

     

PF_1's avatar
PF_1
Experienced Cover User
2 months ago

We use backups within a plug-in to generate our re-order reports. Since the recent upgrade, this functionality is no longer working. In addition, local backups are now taking significantly longer to complete.

Could you please advise where we can download the cloud backup?

Also, could you clarify what changes were made during the upgrade that may have caused our reports to stop working?

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi PF_1,

Great question! With the recent AccountRight update, there are now two different backup modes for online files:
 

1. Online (cloud) backups – automatic, encrypted backups stored securely on MYOB’s servers, designed so you can restore the file in a few clicks if something goes wrong.

2. Offline/local backups – the traditional .zip backup saved to your PC or USB. You can still use these if you need a file that other tools or plug‑ins can read.

At the moment, cloud backups are intended for restore inside AccountRight, not for downloading a separate backup file. If your plug‑in reads a local backup file, you’ll need to keep using offline/local backups for that workflow.

Regards,
Earl

  • PF_1's avatar
    PF_1
    Experienced Cover User
    1 month ago

    Hi Earl

    The back-up is now taking 30 minutes.  This is not acceptable.

    Also, our third party "Smart Reports" is a problem - it can't authenticate the MYOB file anymore

    In the past, if MYOB had an update, we could use a previous day back-up to run a report

    Now, we are stuck..  We need to order stock and we need to be able to use the MYOB back-up for that.

    What is MYOB going to do to solve this?

    I've been on the phone, received all sorts of links, no remedy for this major problem we have.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      1 month ago

      Hi PF_1, 

       

      That 30-minute backup window is very long. A quick thing to try is backing up to your computer first (File > Backup, choose a local folder), then copying the .zip to a USB drive; this is usually much quicker than backing up directly to a thumb drive.

      On Smart Reports not authenticating: Smart Reports can only work with a local/offline backup, not the new online backups. To keep using your “previous day backup” workflow:

      1. Go to Setup > Preferences > Security and tick Enable Offline Backups and Restores.
      2. Go to File > Backup and create an offline .zip backup to your PC.
      3. Restore that backup into an AccountRight library on your PC, then point Smart Reports to that restored file.

      If you’ve already done that and Smart Reports still won’t authenticate, our support team can double-check that your MYOB file and offline backup look OK, but any remaining login/connection errors in Smart Reports itself will need to be reviewed by their support team.

       

      Regards,

      Genreve 

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