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Tom_Walton900's avatar
Tom_Walton900
Experienced User
2 months ago

Uh-Oh! The numbers dont add up ERROR

Managed to get 2025.11 installed via .msi and now when we go to Sign in we get this. After spending the morning to get the download to work from MYOB's website now we cant even use the version. ...
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PhilWherrett's avatar
PhilWherrett
Experienced User
2 months ago

Attempt number 3 to provide a solution (previous 2 posts removed for some reason!).

Download a new installer file today and use that.  It fixed this issue for us.  We're using the MSI file, not sure about other installers.

gihan's avatar
gihan
Cover User
2 months ago

Thank you for this. We also had this same issue, and have a support ticket, but none of the following suggested workarounds by MYOB support worked. 

  1. Adding myob.com and my.myob.com to Trusted Sites
  2. Whitelisting following DLL files in Antivirus Software
    1. IdentityModel
    2. IdentityModel.OidcClient

 

Finally, downloaded the MSI file again today after seeing your comment and it worked! 

 

Clearly they have updated the MSI file according to differences highlighted between the two MSI files, since I first downloaded it on 11/12/2025 and today. 

 

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