Forum Discussion

LASI's avatar
LASI
Contributing User
2 years ago

Unable to automatically activate my company file

Can someone help me with activating my Company file.    When opening the file, message appear is error in activating the Company file.   regards, Florence
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi LASI,

 

I know how frustrating it can be when an error comes up when activating a company file. I have here the lists of errors you may receive when activating your company file. It also has the detailed steps that you can follow. If you need further assistance with this, don't hesitate to reach out to us.

 

Best regards,

Doreen

LASI's avatar
LASI
Contributing User
2 years ago

Hi Doreen,

 

Trying to but still unable to activate.

 

Please need your urgent assistance to activate my Company file as i urgently need to enter my transactions for my Organization's reporting period .

 

Regards,

Florence

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi LASI, 

     

    I understand your need to activate the company file. If you are still having issues activating your company file after following the steps in the article provided by Doreen_P, you can also reach out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team. As this needs deeper troubleshooting. 

     

    In the meantime, feel free to create a new thread if you need any other help. 

     

    Thanks,
    Genreve

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