Forum Discussion

JaneyP's avatar
JaneyP
Contributing User
1 year ago

Unable to invite a new online user

Good morning   We are trying to invite a new online user and have the message - The request could not be processed please contact MYOB for assistance.   Can someone please help.   Thanks Jane
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi JaneyP, 

 

I see you’re having trouble inviting an online user to your file. This usually happens due to the email used for the invite. Try logging in as an administrator and redoing the invite process. That should stop the error message.

 

If you’re still seeing the error, you can reach out to our virtual assistant, MOCA, on our website, or request support via your account at myob.com. If MOCA can't help, you'll be directed to our live chat team.

 

Feel free to start a new thread in the forum if you need any other assistance.

 

Thanks,
Genreve

  • JaneyP's avatar
    JaneyP
    Contributing User
    1 year ago

    Thanks for your reply, it is our administrator who is having this issue. I really want to talk to someone but the 0800 606 962 number is not connecting.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.