Unable to invite a new online user
Good morning We are trying to invite a new online user and have the message - The request could not be processed please contact MYOB for assistance. Can someone please help. Thanks Jane
Forum Discussion
Hi JaneyP,
You're welcome! I see that it is your administrator who's having issue with inviting an online user. You can check the link here for more information with inviting a new file user. If the administrator still can't invite a user, it is worth checking the email address they're using when logging in and when inviting a new user. Also, as mentioned by Genreve above that if the persists, you can reach out to virtual help MOCA through myob.com/support for any queries or assistance you might need. If MOCA was not able to answer your query, it will then escalate you to live chat for further assistance.
You can post again if you encounter issues in the future.
Best regards,
Doreen
