Forum Discussion

JBBB's avatar
Contributing Cover User
2 years ago

Unable to invite user

I have just moved our files online and get the following error when inviting a user on one of the files.   "We're still getting your online file ready, so you can't invite users right now. We won't...
  • Steven_M's avatar
    2 years ago

    Hi JBBB 


    It appeared that the file had been uploaded to the cloud but the user access system didn't recognise that was the case. What I have done is manually added that cloud entitlement to the system. As a result, you should be able to add that user(s) now.

    Let us know how you get on and if you require further assistance.