Unable to open company file AR Desktop
I have a client who invited a staff member to access the AR Desktop and the below error message keeps being received when she tries to accept the invitation and login: Another employee has the same s...
Forum Discussion
Hi Princess
I have tried this again today without success. I have cleared the cache and I have logged in with the owner's Administrator access to delete the user and invite the user with a brand new email address created today and still no success. I have been able to log in as myself as well as the owner on the terminal and I have tried a different browser and it won't allow access - says cannot login on a browser screen. What else can we do?
Regards
Liz
Hi Liz_A,
Thanks for the update. It sounds like you’ve already worked through everything we’d normally recommend for an account access issue. Since the problem seems to be linked to access to this particular file, our support team will need to take a closer look. You can get in touch with them through any of the options on our Contact page, and they’ll be able to investigate this further and work through it with you.
Cheers,
Princess
