Unable to re-activate or reconfirm my old file ver 2015
Can you please help me confirm my files on the older version 2015. Thanking you Helen HGT1
Forum Discussion
Hi, HGT1. Thank you for your post.
We know that accessing your company file is important, we are here to help you.
To proceed, can you please provide the following:
- The last four digits of your Serial Number, click on “Setup”, then “Company Information”.
- Then find the Product, Version, and CDF number we click on “Help”, then “About MYOB AccountRight”.
Also, you can use our dedicated self-service option for you to confirm company files with AccountRight Classic v19, AccountEdge and New Zealand Payroll, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation - no need to contact support!
For full details, check out Help Article: Activating and confirming older MYOB products.
Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Hannah
Can not connect online nor by phone. It is not available and the file closes down. Serial No........1010
thanking you
HGT1
I hope everything is going well for you today. I just wanted to follow up on whether you still require assistance in confirming your company file. If yes, I have sent you a private message requesting the necessary details.
Please tell us how you go and feel free to post again when you need more assistance.
Cheers,Hannah
which inbox? not in my emails and can't find one on this site. please advise. Thanking you Helen
