Forum Discussion
I don't have the option to trust this device for 30 days anymore, why has this been removed?
Hi debm
The option of" Trust this device for 30 days " is not removed. I would suggest trying the below step to get the option prompted.
If using,
- (AccountRight) signing out (Services menu > Sign out from AccountRight)
- (MYOB Essentials) logging in using a different browser or computer.
Let me know how this goes.
Thanks
Priya Selvaraj
- debm2 years agoTrusted Cover User
The trust for 30 days is there when you receive the verification code, and I've just logged in and had to go through that process 4 times as I'm on another computer. But every time I log in now I have to type in my email and then type in my password and there is no option to trust for 30 days, this was never the case before
- Albare2 years agoTrusted Cover User
Test this myself as I couldn't belive this was the situation...
If I log out of AccountRight online from the Services tab the next time I start the program, it asks me to fill in my email address, password and then enter 2FA code from the Google Authentictaor app...just as i want it to be.
However if I exit the program from File, Exit when I return to open the program upon hitting the AR desktop icon it immediately opens the program without asking for an email address, password or a Google Authenticator app code.
So anyone can walk in and have full access to MYOB when I'm the only one with administrator rights.
- PF_12 years agoExperienced Cover User
Exactly .... and MYOB is not doing anything about it despite so many complaints! I called them and the lady said so many people are complaining, she will let the development team know. That was weeks ago, 15th September.
- DamienGM2 years agoExperienced Cover User
I think everyone wants the system to log us out of MYOB whenever we quit the Dektop app or close the broswer window, and only give us the option to stay logged in for 12 hours just like before. Or if the boffins at the head of MYOB really like to stay logged in by default (which is bad security wise.. but anyway) give the option to Not Remember Me - but this is the opposite to the normal conventions of everything else.
Regards
Damien
- JillL12 years agoExperienced User
Can you give an update please. I have lodged a formal complaint via your feedback email as nothing seems to be happening here. Can MYOB please give this some priority.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.