How can I opt out or disable the new security changes. As a small business there is myself and my wife, I don't see where a security risk. If I need an inactivity timeout to lock the device I am going to configure it on my computer not at an application level. I saw a comment that this is for Australian Tax Office compliance. If this is the case why are you forcing it onto New Zealand customers?The two factor auth was painful enough but to have to log back after 20 or 30 minutes is going to completely do my head in.

That was my first thought too, for exactly the same reasons. May be helpful for some businesses (but if they don't already have policies in place for when you move away from your desk you've got to wonder). But I work from home, husband/wife business, no one else is here - it should be up to us to manage our own risks, not an across-the-board, one-size-fits-all and quite significant change affecting all users. Just more steps/time when clients are calling and you're looking for their history etc as they talk. Happy enough with 2FA once every 24 hours, but just like with Outlook or other apps/platforms open during work hours, we manage risks as we need to. Will we be asked for facial recognition on every login next, just to be sure?? LOL MYOB - please add an opt-out function.

It seems that the ATO and/or MYOB don't understand what a bookkeeper's day really looks like... we're in and out of working in MYOB all during the day, but often with 30 mins or more inactivity between jobs, or even between 2 different company files. This is terrible news!Yes, an opt-out function would be welcomed.

Hi Ellemm You might find this article interesting, esp with regard to the ATO's role in this saga. Author is not an ATO 'apologist', it's just that it might not be the ATO at fault here. RegardsGavin

I was also disturbed that I needed to use 2FA to login to the community also.......! Must be some serious security risks in this portal to require 2FA

This is becoming a joke... and please, when is MYOB going to fix the problem with emailing remittances????Surely with the EOM approaching this needs to be addressed.

Opting out of new security changes

SuzanneWalker
Experienced User
4 months ago
That was my first thought too, for exactly the same reasons. May be helpful for some businesses (but if they don't already have policies in place for when you move away from your desk you've got to wonder). But I work from home, husband/wife business, no one else is here - it should be up to us to manage our own risks, not an across-the-board, one-size-fits-all and quite significant change affecting all users. Just more steps/time when clients are calling and you're looking for their history etc as they talk.
Happy enough with 2FA once every 24 hours, but just like with Outlook or other apps/platforms open during work hours, we manage risks as we need to. Will we be asked for facial recognition on every login next, just to be sure?? LOL

MYOB - please add an opt-out function.
Ellemm
Experienced User
4 months ago
It seems that the ATO and/or MYOB don't understand what a bookkeeper's day really looks like... we're in and out of working in MYOB all during the day, but often with 30 mins or more inactivity between jobs, or even between 2 different company files. This is terrible news!
Yes, an opt-out function would be welcomed.
- gavin12345
  Ultimate User
  4 months ago
  Hi Ellemm
  
  You might find this article interesting, esp with regard to the ATO's role in this saga. Author is not an ATO 'apologist', it's just that it might not be the ATO at fault here.
  
  Regards
  Gavin
  - DanT
    Experienced User
    4 months ago
    I was also disturbed that I needed to use 2FA to login to the community also.......! Must be some serious security risks in this portal to require 2FA
- Jo15
  Experienced Cover User
  4 months ago
  I work for a multi group of companies and have up to 7-8 myob files open all day. Only 3 Myob Files have operating Payroll. All the others are Trading myobs and not the actual accounting with Payroll. The Trading only Myobs should be able to opt out of the security function. Or another option could be when connecting to the ATO and sending the file through, then you need the 3 step security function. I think this last option would be the best.
  Like
cramptons
Experienced Cover User
4 months ago
This is becoming a joke... and please, when is MYOB going to fix the problem with emailing remittances????
Surely with the EOM approaching this needs to be addressed.
- AmandaCL
  MYOB Moderator
  4 months ago
  Hey cramptons
  
  We've made some changes to to resolve this bug. If you receive a prompt to update, make sure you do so to be able to send to multiple suppliers again. More information can be found on this Ideas Exchange post!
User_07092023
Trusted User
2 months ago
Absolutely agree MYOB remove these silly security checks for small businesses
Jo15
Experienced Cover User
4 months ago
Hi,

I work for a multi group of companies and have up to 7-8 myob files open all day. Only 3 Myob Files have operating Payroll. All the others are Trading myobs and not the actual accounting with Payroll. The Trading only Myobs should be able to opt out of the security function. Or another option could be when connecting to the ATO and sending the file through, then you need the 3 step security function. I think this last option would be the best.
- AmandaCL
  MYOB Moderator
  4 months ago
  Hey Jo15
  
  This idea has been mentioned a few times on our Ideas Exchange however it's unlikely that we'll explore an opt-in, opt-out option as this is a mandatory change. Feel free to reach out if you have any more questions.
  - DanT
    Experienced User
    4 months ago
    AmandaCLcan you please explain why this is a mandatory change.
    I am in New Zealand not Australia so have no interaction with the ATO
    I don't use payroll features
    I work from home or my office
    There are not strangers that could access the system
    It's my business am I not responsible for my own security policies
    I don't want my screen to timeout every 20 minutes
- nursery
  Experienced Cover User
  4 months ago
  yes, the last option makes sense to me too, but surely there are teams of people at MYOB looking at all of these options, or are they waiting to find solutions from their users, if they still have any left
nursery
Experienced Cover User
4 months ago
Very good point about the New Zealand customers being made to re=sign in due to your ATO security changes, when they are not in Australia. I am dubious about ATO compliance and security requirements being behind this change. Thinking there may be other reasons MYOB have issues with security
EurellsinLeeton
Contributing Cover User
4 months ago
I totally agree with the comments that we should be able to choose to opt out of this security changes.
What another headache you have given us at MYOB.
To top it off you are doing maintenace or something so we can't send out any accounts till tonight after 8pm.
Come on team Myob surely you can organise your system much better than this.
Don't tell me some new person has taken over and changing the system to suit their ego Ha ha hope this couldn't be true.
Why do this at the end of the month. Plan a little better next time please
- Mike_MYOB
  Community Manager
  4 months ago
  Morning EurellsinLeeton , if it was not a mandatory requirement, we would definitely want to provide customers the flexibility to choose their preferred inactivity timeout and security.
  Another member also mentioned that end of month was a bad time for changes. I'll make sure to feed this back to the product teams for consideration in future.
  - DanT
    Experienced User
    3 months ago
    Mike_MYOBwould you be able to post the links to the legislation that states this is a mandatory requirement for both AU and NZ please?
DanT
Experienced User
3 months ago
Has anyone else tried to login this morning only to be rejected because 2FA isn't working? I tried about 6 or 7 times with the correct code but it appears that something in the back end appears to be buggered. So not only have we had this forced upon us it isn't reliable
- Shella_A
  MYOB Moderator
  3 months ago
  Hi there dant,
  
  To resolve the 2FA issue you may try the following steps below:
  
  Check for Updates: Make sure your MYOB software is up to date.
  
  Clear Cache: Sometimes clearing your browser cache can help.
  
  Try a Different Browser: Switching browsers can often resolve the issue.
  
  Disable Antivirus/Firewall Temporarily
  
  If these steps don't work, it might be a backend issue. It is best to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
  
  Kind regards,
  
  Shella
Neridup
Experienced Cover User
2 months ago
Absolutely need an OPT OUT of 2FA
The email wastes so much time waiting for the authentication number
- Mike_MYOB
  Community Manager
  2 months ago
  Morning Neridup , the ability to opt out isnt something that we will be introducing im afraid. But the good news is that there are other options for receiving your code which are much faster than email.
  If you head to myaccount.myob.com you can log in and set up a secondary 2FA method. SMS and an Authenticator app are both fast and reliable options.
  - Neridup
    Experienced Cover User
    2 months ago
    Thank you . i have downloaded an authenticator app and added SMS so we will see how quick they are.