Forum Discussion

CameronBNR's avatar
CameronBNR
Contributing User
3 months ago

Upgraded software and company file but cannot activate company file online.

Hello all! I am trying to help someone upgrade their MYOB software version and also their company file to the later type (.dat to .myox).   Everything seemed to be going perfectly and I can open t...
Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi CameronBNR

I'd be glad to help you with this. Could you please reply with the last four digits of your serial number and Company File ID? Thank you!

Regards,
Earl

  • CameronBNR's avatar
    CameronBNR
    Contributing User
    3 months ago

    Hi Earl, the last 4 digits are 8406 and the company file ID is 127.

     

    Thank you!

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      3 months ago

      Hi CameronBNR ,

      My apologies, but I can’t seem to find the Serial Number you provided using the email registered to your account. Please send me a private message with the 12-digit Serial Number so we can resolve this issue. Thank you!

      Looking forward to your response.

      Regards,
      Earl