Forum Discussion

CameronBNR's avatar
CameronBNR
Contributing User
3 months ago

Upgraded software and company file but cannot activate company file online.

Hello all! I am trying to help someone upgrade their MYOB software version and also their company file to the later type (.dat to .myox).   Everything seemed to be going perfectly and I can open t...
CameronBNR's avatar
CameronBNR
Contributing User

Hi Earl, the last 4 digits are 8406 and the company file ID is 127.

 

Thank you!

Earl_HD's avatar
Earl_HD
MYOB Moderator
3 months ago

Hi CameronBNR ,

My apologies, but I can’t seem to find the Serial Number you provided using the email registered to your account. Please send me a private message with the 12-digit Serial Number so we can resolve this issue. Thank you!

Looking forward to your response.

Regards,
Earl