Upgraded to 2022.5 and lost all data for the last month

And thank you you were right, i finally found the files at the old default library location and have moved back to my custom library directory path.  Data was in them.

But i still dont understand why it didnt write to the backups. Regardless data found thank you.

Help phone line was completely useless.

Hi nth_88 

After restoring from a backup zip, if you then use the 'Recently opened company files' link to open then it's not accessing the restored files, it's merely opening the same file you last accessed. 

It's great that you have a backup file from yesterday, when restoring from it I'd editing the restored file name to something unique, then browse to My Library list to open the restored file:

OK good advice noted

thanks again

Hi nth_88 

Sorry to hear you are having difficulty with upgrading company file to 2022.5. 

The software upgrade doesn't have the ability to remove data from your company file, if the upgraded file you are using doesn't have all the work entered then the file upgraded was not the up-to-date one. 

I'd suggest doing a full search for .myox files on your workstation as well as on the server computer (since you had network library set up) for the up-to-date company file. Also when opening company files I'd suggest avoid using the 'Recently opened company files' shortcut list for the time being, instead go to Open a company file - select My Library or Network Library to see all files listed to avoid confusion.

Please feel free to let us know how you go.

upon further investigation, every file has lost data from the 24th may, every entry since then has disappeared.  This is ridiculous.

I have emails sent from MYOB system directly e.g. payslips on the 9th june, but those pays have disappeared.

I have 3 company files, and all 3 have lost data from exactly the same date.

I am the only user and the administrator of the server.

I always use the same link.

How is it the same recently opened files short cut works up until yesterday and today links to files that have lost data from the same date??

Is there an australian help phone number, the 1st consultant sino transferred me to AREA person called amber who put me on hold then just hung up.  

yes that phone number is not helpful, 3 people hung up on me and the 4th person's best solution was to re enter all my data.

Ok your advice makes sense, and i will investigate but then why does all my backups exhibit exactly the same problem?  I was working on the file yesterday (pre 2022.5), i know i made entries, i restored from yesterdays backup and it is missing data from exactly the same date 24th may all the way to yesterday i.e. no data from yesterday.  I restored several backups to see (as i backup every day) and they are all missing data from 24th May.  

Hi nth_88 

Ah that's great to hear! I missed your last post when I was writing my reply above, very glad to hear that you've already found the correct files!

Please feel free to browse and post on the forum at any time whenever you have questions, I hope this can be a valuable resource for you.

I dont know if you are one of the developers on this program as you seem very knowledgable, but its my opionion that updates should not be overwriting personal settings such as the fact i changed my library network location.  Especially without notification.

Just a thought.