Forum Discussion

madman's avatar
madman
Contributing Cover User
21 days ago

Uploading company file FAIL

We are using 3 company files which our subscription allows. Two have been uploaded online but every time I try to upload the third, I get a message that I need a subscription to proceed.

I spent 4 hours yesterday, predominantly on hold, getting shunted from one department to another, only to be confirm what I already knew and then being sent an email on how to upload a file!  I'd had enough of their incompetence and couldn't waste any more time.

So today I'm wasting more time on hold, already 2 hours and hoping for a resolution  before 30th June. 

Anyone else having this problem?

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    16 days ago

    Hi madman, 

     

    That does sound odd. If your subscription allows 3 files, you shouldn’t normally have trouble uploading the third one.

     

    I checked the case linked to your email address, and it looks like it’s still in progress and waiting for a reply from you. The best next step is to reply to the latest email from the team so they can keep things moving for you. 


    Regards,
    Genreve 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Related content