Hi CazT,
Thanks for laying out your issue and including the error message.
This error usually needs to be sorted out from our support team's side, as it can happen when the file activation and the new subscription don’t line up properly during migration.
The safest next step is to get in touch with our support team so they can securely check the serial, subscription slot, and file activation linked to your account, then sort out what’s blocking the upload.
You can contact support through My Account by creating a ticket or by connecting to our Live Chat through MOCA, our virtual assistant.
Regards,
Genreve
