Forum Discussion

Victoria's avatar
Victoria
Experienced User
8 days ago
Solved

Using offline version of MYOB AccountRight Standard v19.1

I don't want to go to the online version as we have a very small business and looking to retire in the next couple of years. I have downloaded the MYOB AccountRight Standard v19 but am unable to down...
  • Liz_A's avatar
    Liz_A
    7 days ago

    Hi Vicki

    I just want to double check the version/s you have been using because you mention 2019 so I want to be sure you are using Classic v19? If you are definitely using this version, then I can only suggest that you need to change where you search for the *.zip files when you go into Restore. Perhaps you could copy the .zip files into the same folder as your current file which is where the Restore tool defaults to but be very careful when you restore any files to make sure you don't accidentally overwrite your current file as I said. There is also the option to change the file type at the bottom of the Restore dialogue box from AccountRight Data (.ZIP) to All Files (*.*) which shows all file types. If you have been using v2019 and have reverted back to Classic v19, then you won't be able to restore the 2019 files because the versions are incompatible. Let me know if this doesn't resolve your issue.

    Cheers

    Liz

Liz_A's avatar
Liz_A
Super User
7 days ago

Hi Vicki

This sounds like your backup files, so login to your current file and go to File, Restore and look for the *.zip file/s that you want to restore. Be mindful of where you save the restored file as it will be the same name as your current file and you don't want to overwrite your live info. If I have misunderstood your query, please post again with a bit more info.

Cheers

Liz

Victoria's avatar
Victoria
Experienced User
7 days ago

Hi Liz,

Sorry I am not explaining myself very well. I am not very computer savvy. I can see my backup files when I search for them on the computer, so I know they are still there (in my external hard drive), but they do not show to select and open them from within the MYOB app. None of my backup files show up, only the main company files that were created in 2019.

Cheers, Vicki

  • Liz_A's avatar
    Liz_A
    Super User
    7 days ago

    Hi Vicki

    I just want to double check the version/s you have been using because you mention 2019 so I want to be sure you are using Classic v19? If you are definitely using this version, then I can only suggest that you need to change where you search for the *.zip files when you go into Restore. Perhaps you could copy the .zip files into the same folder as your current file which is where the Restore tool defaults to but be very careful when you restore any files to make sure you don't accidentally overwrite your current file as I said. There is also the option to change the file type at the bottom of the Restore dialogue box from AccountRight Data (.ZIP) to All Files (*.*) which shows all file types. If you have been using v2019 and have reverted back to Classic v19, then you won't be able to restore the 2019 files because the versions are incompatible. Let me know if this doesn't resolve your issue.

    Cheers

    Liz

    • Victoria's avatar
      Victoria
      Experienced User
      7 days ago

      Hi Liz,

      Oh, my goodness, thank you so much. That was the answer, changing to All Files. They are all there. I said I am not very computer savvy, such a simple answer. Thank you again so much.

      Cheers, Vicki

       

    • Victoria's avatar
      Victoria
      Experienced User
      5 days ago

      Hi Liz,

      Sorry to be a pain but I am now having issues trying to open /restore the files and hope you might be able to help me. When I try and open the most recent backup zip file it prompts me to save it but then when I try and open it in MYOB it tells me that it is not an AccountRight Standard company file. I also tried opening a file that ends with .MYO which I was able to do, but then when I tried to restore the most recent backup file it did the same as above (save it but then I couldn't open it, telling me the same thing, it wasn't an ARS company file.

      Can you help me please?

      Thanks, Vicki

       

      • Liz_A's avatar
        Liz_A
        Super User
        5 days ago

        Hi Vicki

        The only thing I can think of is incompatible versions. Sorry, it's difficult to know without seeing your system. Some of the Classic versions worked for opening different version file types but couldn't confirm so I can only suggest trying other ARS versions.

        Good luck 

        Liz

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