Forum Discussion

dmbluey's avatar
dmbluey
Member
11 months ago

Version 2015.3.17.3339

Hi Locked out of my file (again) can't find company file code to complete  to active. Thanks           *removed sensitive info for security purposes ^PR
Princess_R's avatar
Princess_R
MYOB Moderator
11 months ago

Hi dmbluey,

 

Welcome to the Community Forum!

 

I've checked your account sorted and successfully unlocked the file, so you should be able to open it now and grab your company file code. You can confirm your file using our self-serve confirmation option.

 

If you ever run into another locked file issue, feel free to reach out to our support team by connecting to our live chat agents through our virtual assistant, MOCA.

 

Cheers,

Princess

dmbluey's avatar
dmbluey
Member
11 months ago

Hi ,

Where do i find the company file code?

David

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 months ago

    Hi dmbluey,

     

    My bad for not checking your product's version. Your version doesn't have a company file code, and it needs a license file from us. I've sent that to the email registered on your account. You should now be good to go with confirming your file.  

     

    Cheers,

    Princess

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