WAIT TIMES

Posting on the community page is not acceptable when the problem is very complicated and clearly something one of your experts needs to fix.

We are not prepared to post confidential company information on a community forum.  for such a large company there needs to be a better way to solve deeper problems with your program.  I am really frustrated about this and my director is wanting answers I can't give him.

Myob is very quick to take money each month but the back up service is very poor for response times.  As customers to Myob we all have to keep our businesses running efficiently and your support is part of that.

Really interesting Chris. I am now up to 2hours 30 minutes with no solution today again. MYOB sells itself as a company with support yet despite having a team there seems to be no solutions. I have tried as you suggest to contact through community support and the live chat. I can not find the live chat other than the automated one so again no human contact it would seem. I was told yesterday when I was transferred to bank team that maximum wait time was 30 minutes. I had already been on hold for 90 minutes but then at 2 hours 45 minutes and at 5.10pm I hung up. Not quite 30 minutes as advised.

I have just been fobbed off again and when I asked to speak to a manager or supervisor I have been told I have to wait 48 hours for a call back. This is completely unnaceptable and needs sorting. My bank feeds are not working and haven't been since 15/11 and it is affecting my company running efficiently. I just wanted a solution and yet I am no further forward. I have spent nearly a whole day trying to sort this and I feel I am more likely to get an answer from the rooster in the background of the phonecall. I am seriously considering cutting MYOB loose after 30 years of custom to your company. Can you please advise a solution to case numbers 01179722 and 01179768