WAIT TIMES
CAN SOMEONE PLEASE TELL ME WHY WE ARE WAITING 2 PLUS HOURS FOR HELP ON HELPLINE? COME ON MYOB I HAVE NEEDED ASSISTANCE 4 TIMES IN LAST WEEK WITH DIFFERENT ISSUES AND I HAVE WAITED 1-2 HOURS FOR HELP ...
Forum Discussion
Totally agree, I was promised a call back twice and it never happened. This lack of service is not acceptable!!!
been on hold again this morning since 9am having given up last night after 2 hours 45 minutes and still no resolution. All I am getting is a rooster in the background! It's unbelievable the lack of solution in this company. NOT HAPPY. I Have requested to speak to a manager and apparantely can't request that it may take 48 hours to have someone call me.
Hi Pauline15
I understand you had a query relating to bank feeds. Do you want to provide some additional information in relation to that so that we can offer assistance via this channel?
Hi My bank feeds on one of my business bank accounts have stopped working. the manage accounts says that they are bank feed ready but none have come through since 15/11
Hi Pauline15
We are happy to assist with missing bank feeds through this Community Forum. We just need some information relating to your query. If you could send me a private message on this Forum with the following information I'd be able to look into that for you.
- The serial number -- Setup>>Company Information
- The company file ID - Help>>About AccountRight
- The bank account number(s) (last four digits are fine)
- The date you last received the feeds from
With this information, we can review your feeds to ensure that they are set up correctly and potentially lodge a ticket with our internal team to arrange for those feeds to be looked at from the Bank's end to ensure they do come through as intended.
Also, as a general rule, while we understand the frustration, this MYOB Community is intended to be as Support Forum. We do encourage users to search for their queries. Should they not find the answer then do feel free to post your query. We are here to help.
