Really interesting Chris. I am now up to 2hours 30 minutes with no solution today again. MYOB sells itself as a company with support yet despite having a team there seems to be no solutions. I have tried as you suggest to contact through community support and the live chat. I can not find the live chat other than the automated one so again no human contact it would seem. I was told yesterday when I was transferred to bank team that maximum wait time was 30 minutes. I had already been on hold for 90 minutes but then at 2 hours 45 minutes and at 5.10pm I hung up. Not quite 30 minutes as advised.
I have just been fobbed off again and when I asked to speak to a manager or supervisor I have been told I have to wait 48 hours for a call back. This is completely unnaceptable and needs sorting. My bank feeds are not working and haven't been since 15/11 and it is affecting my company running efficiently. I just wanted a solution and yet I am no further forward. I have spent nearly a whole day trying to sort this and I feel I am more likely to get an answer from the rooster in the background of the phonecall. I am seriously considering cutting MYOB loose after 30 years of custom to your company. Can you please advise a solution to case numbers 01179722 and 01179768