WAIT TIMES
CAN SOMEONE PLEASE TELL ME WHY WE ARE WAITING 2 PLUS HOURS FOR HELP ON HELPLINE? COME ON MYOB I HAVE NEEDED ASSISTANCE 4 TIMES IN LAST WEEK WITH DIFFERENT ISSUES AND I HAVE WAITED 1-2 HOURS FOR HELP ...
Forum Discussion
Hello Pauline15
I'm sorry about the experience you have had this experience with our phone-based team.
If you are needing further support you are able to post on our Community Forum for support. We also offer Support through Live Chat on our website.
Posting on the community page is not acceptable when the problem is very complicated and clearly something one of your experts needs to fix.
We are not prepared to post confidential company information on a community forum. for such a large company there needs to be a better way to solve deeper problems with your program. I am really frustrated about this and my director is wanting answers I can't give him.
Myob is very quick to take money each month but the back up service is very poor for response times. As customers to Myob we all have to keep our businesses running efficiently and your support is part of that.
