Which offline version to download
Hi,
My computer recently crashed and I don't know what version of MYOB I was using so I don't know which version to download now. I had a MYOB Upgrade from FirstAccounts to AccountRight Standard v1...
Forum Discussion
Hi Victoria,
Thanks for sharing all those details. It’s definitely a real hassle when your computer crashes, especially when you have unfinished work.
It’s hard to tell the exact MYOB version without checking your account details. However, based on what you’ve shared about using an offline file, please download and install AccountRight Server Edition 2026.5. Once installed, you should be able to restore your ZIP backup in Server Edition. Please note that Server Edition is a temporary way to access offline AccountRight files and isn’t a long-term solution. If the backup still won’t restore, please contact our team with your account details and the version shown in the error message. We’ll be happy to take a closer look and help identify the right MYOB version for you. You can reach our them through any of the support options listed on our Contact page.
Cheers,
Princess
Hi Princess,
I lodged a request for support a few days ago. How long does it usually take to get a response? I need to sort this asap and get working as I haven't had access for some time now.
Regards, Vicki
Hi Victoria,
If you need to access your offline file now, download AccountRight Server Edition. Install it, then open your file using the new Server Edition shortcut.
You’re right that Server Edition is only temporary. You’ll eventually need to move your file online to keep receiving updates and support.
Support ticket wait times are generally around 3-5 business days, but because of the number of requests coming in, it's longer than usual at the moment.
Regards,
Genreve
