Forum Discussion

Victoria's avatar
Victoria
Experienced User
13 hours ago

Which offline version to download

Hi,

My computer recently crashed and I don't know what version of MYOB I was using so I don't know which version to download now. I had a MYOB Upgrade from FirstAccounts to AccountRight Standard v19 which included MYOB AccountRight Live Standard Annual Subscription.  I have always worked offline though. The AR Live Standard must be slightly different to ARS v19 hence the messages I keep getting saying my file is not an ARS v19 company file, but I don’t know what the AR Live is equivalent to if not ARS v19.  There is nothing like it in the MYOB download list. I have been able to download the original file from 2019 but can't download my most recent saved backup zip file. Does anyone have any idea what it might be equivalent to?

Thanks, Vicki

 

 

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 hours ago

    Hi Victoria,

     

    Thanks for sharing all those details. It’s definitely a real hassle when your computer crashes, especially when you have unfinished work. 

     

    It’s hard to tell the exact MYOB version without checking your account details. However, based on what you’ve shared about using an offline file, please download and install AccountRight Server Edition 2026.5. Once installed, you should be able to restore your ZIP backup in Server Edition. Please note that Server Edition is a temporary way to access offline AccountRight files and isn’t a long-term solution. If the backup still won’t restore, please contact our team with your account details and the version shown in the error message. We’ll be happy to take a closer look and help identify the right MYOB version for you. You can reach our them through any of the support options listed on our Contact page.

     

    Cheers,

    Princess

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