Forum Discussion

Alice99's avatar
Alice99
Contributing User
3 months ago
Solved

Account Transactions Report not displaying all transactions

Hello,   I am trying to export the account transactions for my prepayments account, however when I run the report it is missing a transaction (a transaction which is made in a foreign currency). Th...
Recap Transaction
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi Alice99,

     

    I recommend recapping the transaction in question, as there is a possibility that it was coded differently from other transactions. You can read through this link to learn more about the recap function of the software. You will likely find the issue doing this. If the transaction that's missing is recorded to the right accounts but the problem remains I recommend reaching out to support via the MyAccount window or live chat through MOCA. 

     

    Thanks,
    Genreve

     

Shella_A's avatar
Shella_A
MYOB Moderator
3 months ago

Hi Alice99,

 

It's a bit unusual when transactions are missing when you try to print or run the Account Transactions report, even if you can see all transactions using the "Find Transactions" feature. I would highly recommend checking first the currency setting. Ensure that the currency settings are correctly configured in your system. Second, check the report filters applied to the account transactions report. Make sure that no filters are excluding foreign currency transactions. Lastly, check the date of transactions and compare it to the report.

 

 

Kind regards,

Shella

Alice99's avatar
Alice99
Contributing User
3 months ago

Thank you for your suggestions however this has not helped with a resolution, the transactions are not all feeding through to the report. 

Is there any other support you can offer?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi Alice99,

     

    I recommend recapping the transaction in question, as there is a possibility that it was coded differently from other transactions. You can read through this link to learn more about the recap function of the software. You will likely find the issue doing this. If the transaction that's missing is recorded to the right accounts but the problem remains I recommend reaching out to support via the MyAccount window or live chat through MOCA. 

     

    Thanks,
    Genreve

     

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