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jenna9817's avatar
jenna9817
Contributing User
8 months ago
Solved

Back up and restoring Files

Morning All,    we have a branch in WA that we are closing so therefore we no longer need the MYOB subscription for that branch.    If we back up the company file for WA will we still be able to ...
  • CloverQ's avatar
    CloverQ
    3 years ago

    Hi AmyWong 

     

    Thank you for the information. 

     

    Our developer teams have picked up a brief issue that was causing the In Tray service intermittently unavailable. This is now resolved and the teams are continuing to monitor the service. 

     

    I'd suggest give it a few minutes then restart AccountRight. If you are using the browser version please clear the browser cache also. 

     

    Sorry for any inconvenience caused.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
8 months ago
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Hi,

 

You are always welcome! If you need any assistance in the future, please feel free to post again.

 

Regards,

Sai

 

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Files","id":"message:876125","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:318536"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"conversation":{"__ref":"Conversation:conversation:876125"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:876125"},"body@stripHtml({\"truncateLength\":200})":" Morning All,    we have a branch in WA that we are closing so therefore we no longer need the MYOB subscription for that branch.    If we back up the company file for WA will we still be able to ...","body@stringLength":"371","rawBody":"

Morning All, 

 

we have a branch in WA that we are closing so therefore we no longer need the MYOB subscription for that branch. 

 

If we back up the company file for WA will we still be able to access the files in future when we close our subscription? 

 

Thank you for the help 

 

","kudosSumWeight":0,"postTime":"2024-08-15T11:00:19.611+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:876125_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":77},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:876125":{"__typename":"Conversation","id":"conversation:876125","solved":true,"topic":{"__ref":"ForumTopicMessage:message:876125"},"lastPostingActivityTime":"2024-08-21T09:57:28.629+10:00","lastPostTime":"2024-08-21T09:57:28.629+10:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:876125":{"__typename":"ModerationData","id":"moderation_data:876125","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:876125_1":{"__typename":"Revision","id":"revision:876125_1","lastEditTime":"2024-08-15T11:00:19.611+10:00"},"ForumReplyMessage:message:876777":{"__typename":"ForumReplyMessage","id":"message:876777","conversation":{"__ref":"Conversation:conversation:876125"},"author":{"__ref":"User:user:295370"},"revisionNum":1,"uid":876777,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"subject":"Re: Back up and restoring Files","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:876777"},"parent":{"__ref":"ForumReplyMessage:message:876633"},"body":"

Hi,

\n

 

\n

You are always welcome! If you need any assistance in the future, please feel free to post again.

\n

 

\n

Regards,

\n

Sai

\n

 

","body@stringLength":"184","rawBody":"

Hi,

\n

 

\n

You are always welcome! If you need any assistance in the future, please feel free to post again.

\n

 

\n

Regards,

\n

Sai

\n

 

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Hi jenna9817,

\n

 

\n

I understand that you need to cancel your subscription. Rest assured, even after cancellation, you'll still have read-only access to your data, allowing you to view your information and reports. Additionally, if you've created a backup file, you'll be able to restore and access that data whenever you need.

\n

 

\n

Regards,

\n

Sai

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2024-08-16T08:53:29.860+10:00","lastPublishTime":"2024-08-16T08:53:29.860+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":117},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:AccountRight-Reports/message:876125/message:876248","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"580","rawBody":"

Hi ,

\n

 

\n

I understand that you need to cancel your subscription. Rest assured, even after cancellation, you'll still have read-only access to your data, allowing you to view your information and reports. Additionally, if you've created a backup file, you'll be able to restore and access that data whenever you need.

\n

 

\n

Regards,

\n

Sai

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Thank you Sai 

","body@stringLength":"26","rawBody":"

Thank you Sai 

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