Forum Discussion

Umag's avatar
Umag
Experienced User
7 months ago
Solved

Cannot prepare unpaid bills and unpaid invoices reports

I am unable to load Unpaid bills and Unpaid invoices report.  And so far MYOB support has been a joke
  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi Umag,

     

    It’s clear things haven’t felt right for you, and I want to make things work smoother for you. I’ve already run a fix on your file, so that should do the trick. Before you give the report another shot, please log out and clear your AccountRight cache. Once you’re back in, try running the report again and start with a smaller date range just to see if things are working better now.

     

    Cheers,

    Princess

Umag's avatar
Umag
Experienced User
7 months ago

Thank you for that Princess.  Finally, the issue has been resolved.  I have been communicating with MYOB Support for days now.  All the back and forth and the resolutions provided were utter rubbish.  

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi Umag,

 

Thanks for sharing your honest thoughts along the way, even when things weren’t exactly smooth! I'm glad we found the fix at last. If you ever need a hand again, feel free to post here or start a new thread anytime. I'm always happy to help.

 

Cheers,

Princess

  • Umag's avatar
    Umag
    Experienced User
    7 months ago

    Hi 

    This problem is back again.  I have cleared the MYOB cache, and the problem still remains.  I am noticing that this happens usually after an upgrade.  

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      7 months ago

      Hi Umag,

       

      Not ideal that it's back again after upgrade, we'll get this sorted for you. The report’s timing out because it’s trying to pull too much data at once. I’ve re-run the script for your file, please try the report as it should be working now. If it happens again, you can jump on our live chat via the virtual assistant MOCA, or log a support ticket in MyAccount so we can fix it fast. 

       

      Cheers,

      Princess

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