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DL111's avatar
DL111
Experienced User
4 years ago
Solved

Export Reports to Excel

We are not able to export reports to Excel. Is this a hitch or specific to users of Microsoft 365 etcv   Thanks
  • Mike_James's avatar
    Mike_James
    4 years ago

    Hi DL111 , the OfficeLink driver provides the connection, and is 32-bit. It's a legacy component as far as I know, but others may have more info.  

DL111's avatar
DL111
Experienced User
4 years ago

Hi Mike_James 

 

Thanks for tne reply. It is happening on a 64 bit computer however until recently this has not been a problem. No upgrades in Microsft Office 365. There have also been numerous posts in FB where people appear to be experiencing the same problem.

 

A diagnostic report is not produced.The system simply hangs despite it not being a large report. 

 

Thanks

 

 

Mike_James's avatar
Mike_James
Ultimate Cover User
4 years ago

Hi DL111 , the 64-bit OS is not what I was after, which is the Office 365 program itself, is it 32 or 64 bit? (Open Excel, go to File, Account, About Excel, and read off the end of the 1st line. 

 

The link in my previous post advises how to find the location of the diagnostic log file, which is created in the background. Since the process used to work, the answer may lie in this file.

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