Forum Discussion

ElleMC's avatar
ElleMC
Member
11 months ago

Exporting reports to Excel not working

Hi, i use Accountright Basics and Excel 2019 I get an error message when exporting to excel (attached) for any report i try and run. XXXX cannot be accessed. The file may be corrupted, on a serve...
Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi ElleMC, 

 

The error message in your screenshot means that the chkbkreg.xlt file can’t be accessed on the computer you're using to generate the report. You'll need to check if the file is there and if you have access to it. This link might help you understand and fix the error message you're seeing.

 

Regards,
Genreve

ElleMC's avatar
ElleMC
Member
11 months ago

Hi Genreve, thanks for the reply
The files are all there ok, i can open them in excel fine, Myob just cant seem to.
They are not read only.
Is there anything else i can check?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hey ElleMC,

     

    Thanks for confirming that the files are on your computer and not read-only! The next thing to check it whether your version of Microsoft Excel is compatible with AccountRight— it needs to be the 32-bit version to work properly. If that's all good and it's still not playing nice, the best bet would be to reach out to out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Cheers,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.