Exporting reports to Excel not working
Hi, i use Accountright Basics and Excel 2019 I get an error message when exporting to excel (attached) for any report i try and run. XXXX cannot be accessed. The file may be corrupted, on a serve...
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Hi, thanks for the reply, i tried changing to Office 32 bit already and that didnt help.
I have tried all the obvious solution after spending hours researching this
Tried raising a support ticked but apparantly i cant as my account only allows account queries to be raised.
So i am stuck with a product i cant use or get help on?
Hi ElleMC,
Thanks for your patience while trying different methods like switching to Office 32-bit. We found another solution that might help with your exporting issues. Check out the detailed instructions here. If this one doesn’t work either, or if none of the other forum suggestions help, our friendly live chat agents can assist you further through our virtual assistant MOCA.
Cheers,
MYOB
Hi, i have repaired and reinstalled multiple times. It has not helped.
I cant use the support services as i am on accountright basics.
This really shouldnt be this difficult. The templates are there, where they should be
If completely reinstalling both products doesnt fix the issue then i am at a loss.
I tried the 32 bit office suite, i changed all the permissions etc
I am not an IT expert but this product should be simple to use for the average business person surely?
Is there something in your coding which means the company file has to be in a specific location to find the report templates or something?
To be honest - after having to manually enter all my reports into excel last year - and now i am having to do it again, this will be my last year of using MYOBHi ElleMC,
Since none of the steps from the link we shared are working, I suggest you document all the steps you've tried along with the specific issues you're facing. Take screenshots or capture the error messages. Then, give our support team a call using the number on this link. It's best to have an IT person with you when you do this.
Cheers,
Princess
