Forum Discussion

31 days ago

Exporting reports to Excel not working

Hi, i use Accountright Basics and Excel 2019 I get an error message when exporting to excel (attached) for any report i try and run. XXXX cannot be accessed. The file may be corrupted, on a serve...

marlonnz

Experienced User

13 days ago

Hi Princess_R,

Are there any reported error when exporting reports to Excel?

I am getting an error.

Thanks

Marlon

Princess_R

MYOB Moderator

13 days ago

Hi marlonnz,

So far, we haven't heard of any issues with exporting to Excel. The error usually means the template file is missing or corrupted. Try giving AccountRight a reinstall to bring back the default Excel templates. Ensure to temporarily turn off any antivirus software and run the installer as an admin to dodge any setup glitches. If that doesn’t do the trick, check out our previous message in this thread for all the handy workarounds to fix the error.

Cheers,

Princess

RebeccaVDH
7 days ago
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It is now 2 years since this thread was posted, I am having the same issue. The original poster dates the issue going back to 2021, it is now 2025 - 4 years and the issue is still a problem. Is there a fix for this yet?
- Isaiah_C
  MYOB Moderator
  6 days ago
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  Hi RebeccaVDH,
  
  The issue with the super payment reference code has since been resolved. If you're still experiencing it, I'd recommend trying the steps shared by one of our moderators in this thread. If that doesn't do the trick, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can take a closer look and get this sorted for you!
  
  Regards,
  
  Sai
Princess_R
MYOB Moderator
2 years ago
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Hi Nikki_m,

Thank you for your post.

I understand your frustration with the reference codes for Pay Super transactions not updating automatically. This issue has been identified, and our developers have been working on it. However, it seems that the issue has not been fully resolved yet. It was previously advised to manually override the reference number until the system updates it automatically. I apologize for any inconvenience caused by the ongoing problem. It seems there may still be persistent challenges.

If possible, could you kindly share a screenshot of the pay super transaction along with its reference number? This would greatly assist us in forwarding this to the dedicated team currently investigating the issue and consult on this matter with them.

Please remove any sensitive information before posting it to the forum.

Cheers,

Princess
- Princess_R
  MYOB Moderator
  2 years ago
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  Hi Nikki_m,
  
  I hope this message finds you well. I would just like to follow up regarding the screenshot of your pay super transaction that I've requested in my previous response. Please feel free to let me know if you require further assistance.
  
  Cheers,
  
  Princess
  - Princess_R
    MYOB Moderator
    2 years ago
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    Hi Nikki_m,
    
    I hope you've had a wonderful day! I wanted to let you know that I'll be closing this thread since I haven't received any updates or responses from your end. If you have any concerns in the future, please feel free to come back to our Community forum.
    
    Cheers,
    
    Princess

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XXXX cannot be accessed. The file may be corrupted, on a serve...","body@stringLength":"842","rawBody":"

Hi, i use Accountright Basics and Excel 2019

I get an error message when exporting to excel (attached) for any report i try and run.
XXXX cannot be accessed. The file may be corrupted, on a server that is not responding, or read only.

I have has this issue for a while, and last reporting period i ended up manually typing in the data to excel as I just could not get the data from out of Myob

Is Accountright compatible with Excel 2019?

I have reinstalled Myob and Excel multiple times but this hasnt fixed it, the report templates are in the AppData\\Local\\Programs\\MYOB\\AccountRight\\app-2025.100.10009\\Reports\\Spreadsheet folder and i can open them fine by clicking on them directly.
I changed office to 32 bit and that didnt help.

Any ideas? Thanks

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Hi marlonnz,

Cheers,

Princess

","body@stringLength":"1027","rawBody":"

Hi ,

Cheers,

Princess

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi Princess_R,

Are there any reported error when exporting reports to Excel?

I am getting an error.

Thanks

Marlon

","body@stringLength":"720","rawBody":"

Hi ,

Are there any reported error when exporting reports to Excel?

I am getting an error.

Thanks

Marlon

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