I am trying to run a report of our Items that shows both Custom List and Custom Field areas. There seems to be no option to do this in the Online version. When I run it from the Desktop version it adds Inactive Items even though they have been deselected and also skips hundreds of items. Can anybody help? Thanks
Hi Nickisms,
Yep, those custom list and custom field columns aren’t available in the browser report at the moment.
If you run it from the desktop app, you can add them via Insert/Modify > Show/Hide.
The inactive items still showing, and the report skipping a lot of items, isn’t expected though. If unticking Show Inactive Items doesn’t stick, I’d recommend reaching out to support so they can check the file properly. You can do this by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Thanks Genreve
I will create a ticket. I know l am not the only user to have this problem. It has been mentioned on the forum by others.
Regards Julie
Hi Genreve. I am unable to create a ticket as when I try to access My Account it states "You don't have access to this page." I am an Administrator in the system. I have tried to get help From MOCA, but it takes me in never ending circles and constantly tells me to go to My Account and stops the chat. Are you able to help please?
Hi Nickisms,
Thanks for trying and sending through an update. If you’re unable to raise a ticket through My Account, the best next step would be to have the file administrator or owner log a support case for you so this can be investigated further. Once a case started you can include a reply for them to send the updates and replies to your email address instead.
If that’s not possible, you can also reach out to our live chat team through MOCA , our virtual assistant for help. The wait time is longer than usual but it's the best option to get connected with the support team.
Regards,
Genreve
