Forum Discussion

Apple24's avatar
Apple24
User
2 months ago

PAYROLL - APPLICATION OPERATION TIMES OUT WHEN RECORDING A PAY RUN

Need Urgent Assistance Please!   Payroll is processed and at the last phase of recording the pay run and creating a bank file to upload to bank.   Every time I do so, the application operation ti...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi Apple24, 

 

Welcome to the Community Forum. 

 

The error message you're encountering typically shows up when you're modifying a previously saved pay run. Our suggestion would be to discard the saved pay run and start the process anew.

 

If the issue persists even after following these steps, we encourage you to share with us your most recent diagnostic log. This will allow us to delve deeper into the root cause of the error message.

 

Let us know if you require further help.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 months ago

    Hi Apple24 

     

    If reply by Genreve_S does not solve the issue, see this post for payroll issues. You may need to process in smaller batches to avoid timeout issues. Also ensure if using the desktop application you apply the timeout extender.

     

    Regards

    Gavin