Hi AT3228,
Thanks for sending through the screenshot. You’ve definitely made a good start, covering through a fair few of the usual checks.
When the Receivables Reconciliation Exception report is out of balance, it usually means the total of the customer outstanding invoices doesn’t line up with the Trade Debtors linked account balance. That can often be caused by things like timing differences, journal entries posted straight to Trade Debtors, altered linked accounts, or opening balance issues.
It’d be worth giving this help article and forum post one more time, to make sure all the usual checks and report filters have been missed. If it’s still not balancing after that, the best next step would be to get our team to take a closer look. You can reach them by phone, or through live chat via our virtual assistant MOCA.
Cheers,
Princess
