Appreciate your reply Princess
My current customer outstanding invoices are exactly what my TD shows..so its not that.
My recievables and trade debotors on any detailed report i run are correct and always equal.
its only when i run the company data audotor it shows this as out of balance.
There are no dorect postings via GL to my trade debtors either.
Whats the best way to get your team to have a look at this
Hi AT3228,
Thanks for confirming that. If your receivables reports and Trade Debtors are all matching, and it’s only the Company Data Auditor showing the out of balance, it sounds more like an odd issue rather than the actual balances being wrong.
Best next best step would be to reach out to support team so they can have a deeper look on what's causing the out-of-balance issue. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Cheers,
Genreve
