Recently at start up, AccountRight reports that it can't connect to the Internet but it is clearly online.
Hello, I moved from Accounting Plus v18 to AccountRight about 2 years ago. However, in just the last few weeks, when I start up AccountRight I get a pop-up saying that AccountRight 'can't connect to the Internet'. In the pop-up there is a link that you are prompted to write down and check when you get back online again. But the thing is that AccountRight is clearly online as I have accessed my file, received upgrades, can send invoices, do pay runs and back ups. I checked the page from the prompt and it lists a few things to tidy up after migrating from an earlier version. But I did that two years ago.
I thought it might be my PC or my network so I used a different PC and bypassed the network by connecting straight to the Router. Same result. It's seemingly not holding me up in any way but that pop-up is annoying. Has anybody else had this and perhaps found a solution ?
Hey Earl,
Thanks for getting back to me.
I still can't understand the link with browsers when I am using the Desktop version.
Anyway, when I opened up MYOB earlier this week, the same dialogue box about "can't connect to the Internet" displayed. Then a few seconds later I received the usual "Accountright has been updated to use the new version restart Accountright" or words to that effect. So, as I usually do, I restarted and opened my company file in the updated version.
No "warning about the Internet" dialogue box showed. And I haven't seen it since with the latest version. The version I am now on is 2023.11.1.7
So for all intents and purposes it looks like it was a bug that was fixed in the update.
Now, if only the pdf print output could be fixed........